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Patient Safety Call Center Manager
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- Patient Safety Call Center Manager
- Primary Duties : The Safety Call Center Manager is expected to perform oversight for all daily operations of the Patient Safety Call Center team, which is responsible for completing inbound and outbound phone calls to patients, caregiver and healthcare profession on behalf of the client's Patient Safety regarding their adverse event experience.
- Ability to perform all responsibilities of junior safety call center staff, including but not limited to the processing of serious and non-serious adverse event calls and associated technical complaints related to marketed the clients products into the local intake database.
- Serve as a subject matter expert for the clients processes, including adverse event selection and coding, database functionality and PV requirements.
- Perform prioritization of call ques and handle workflow case allocation and oversight.
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