Upvote
Downvote
Patient Relations Coordinator - Risk Management
Share Job
- Suggest Revision
- The Patient Relations Coordinator functions as an ombudsman and liaison, interfacing with patients, families, staff and administration to respond to and resolve issues relative to patients expressing dissatisfaction with hospital services or other problems during or following their hospitalization, and to act as a resource by providing needed information, services and education to patients, families and staff.
- Identifies and addresses patient's/family's/significant other's complaints, grievances, problems, inquiries or expressions of concern by working with hospital staff and management.
- Works with administration and/or department managers to conduct follow-up on standardized patient satisfaction surveys.
- Provides in-services and/or counseling as requested by management regarding customer service standards.
- Performs special studies, projects and other tasks/functions as may be assigned, such as notary services.
Active Job
Updated 6 days agoSimilar Job
Relevance
Active