University Hospitals

Summary: Provide high quality patient care services to current potential members of the UH Select program by performing administrative functions and supporting physician staff in clinical setting.. Schedule patient testing with University Hospitals, Boca Regional Hospital and Lee Memorial Hospital. Register, schedule, and check patients in and out of visits in Athena (Detail listed below). Certified medical assistant or paramedic Required. Medical billing and coding preferred

patient relations coordinator

Description Summary: Provide high quality patient care services to current potential members of the UH Select program by performing administrative functions and supporting physician staff in clinical setting. <ul><li>Provide medical assistant coverage for Cleveland-based practice </li><li>Provide daytime call coverage for program access line </li><li>Maintain member database </li><li>Assist with ordering and assembling marketing collateral </li><li>Track and retrieve patient test results </li><li>Order office and medical supplies </li><li>Complete medication refills via phone and electronic medical record </li><li>Scan patient documents into electronic medical record </li><li>Request patient medical records </li><li>Complete prior authorizations for UH Select patients, in partnership with physicians </li><li>Schedule patient testing with University Hospitals, Boca Regional Hospital and Lee Memorial Hospital </li><li>Schedule appointments with referred providers </li><li>Prepare patients for examinations in Touchworks (Detail listed below) </li><li>Register, schedule, and check patients in and out of visits in Athena (Detail listed below) </li><li>Complete UH Select membership enrollments </li></ul>Qualifications Education/Expertise: <ul><li>High school diploma or equivalent Required </li><li>Certified medical assistant or paramedic Required </li><li>CPR/AED certified </li><li>2-5 years in medical setting Required </li><li>Medical terminology Required </li><li>Medical billing and coding preferred </li></ul>Experience & Knowledge <ul><li>Microsoft Office – Word, Excel and Outlook </li><li>Excellent written, verbal and interpersonal communication skills </li><li>Internet familiarity </li><li>Exceptional telephone etiquette </li><li>Strong customer service background </li><li>Knowledge and understanding of HIPAA </li><li>Medical terminology </li><li>Ability to multitask</li></ul>

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