Houston Methodist

This position verbally redirects the patient from engaging in at-risk behaviors and summoning nursing staff when patient requires assistance, and reports observations and patient problems to the licensed nurse.. The Patient Observation Tech position practices Patient and Family-Centered Care in concert with Houston Methodist ICARE values.. Delivers AvaSys Mobile Carts to patient rooms, sets up the unit, and assists with testing of the unit's position, camera, and audio speaker.. High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.). Houston Methodist consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston area.

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At Houston Methodist, the Patient Observation Tech position is responsible for demonstrating basic knowledge and skills necessary to communicate appropriately and provide continuous, electronic observation and surveillance of assigned age-specific, diverse patient population, assisting in the delivery of patient care and services. This position verbally redirects the patient from engaging in at-risk behaviors and summoning nursing staff when patient requires assistance, and reports observations and patient problems to the licensed nurse. The Patient Observation Tech position practices Patient and Family-Centered Care in concert with Houston Methodist ICARE values.

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment with the interprofessional care team. Participates in teamwork by responding positively to requests for assistance. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution.

• Interacts with peers, staff and patients in a supportive and respectful manner. Encourages open communication to achieve mutual understanding. Communication is positive and professional. Collaborates with all members of the interprofessional team by actively communicating and reporting pertinent patient care information in a clear and timely manner.

• Provides contributions towards improvement of department scores for turnover/retention/employee satisfaction on unit-based scorecard, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Functions as a liaison between patients, families and staff to troubleshoot and resolve telesitter issues, using cultural diversity and inclusion principles.

• Responds quickly, logically and patiently to questions or requests from patients and hospital staff. Organizes daily work flow, problem-solves basic and routine matters, and prioritizes simultaneous situations, seeking guidance and assistance from preceptor, licensed nurse, or management when needed.

• Maintains visual observation of assigned patients at all times and verbally redirects patients over digital 2-way audio device.

• Delivers AvaSys Mobile Carts to patient rooms, sets up the unit, and assists with testing of the unit's position, camera, and audio speaker.

• Contributes towards improving department scores for patient satisfaction on unit-based scorecard through peer-to-peer accountability, i.e. shift handoff/report.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Communicates with interdisciplinary team and responds quickly to patient behavioral changes Reports observations, conditions and problems of patients to licensed personnel to achieve desired patient outcomes. Provides for the privacy of patients and families, keeping the safety of the patient in mind.

• Provides appropriate hand-off at change of shift at patient bedside to communicate and collaborate, promoting patient-centered care.

• Seeks help and/or advice as soon as possible when patient appears to pose a threat to themselves or others. Participates in a collaborative identification and reporting of patient safety issues.

• Contributes towards improving quality and safety scores on the unit-based scorecard, through peer-to-peer accountability.

FINANCE ESSENTIAL FUNCTIONS

• Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Utilizes time between heavy workloads efficiently and helps other team members.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS
• Seeks guidance and validation of knowledge base, skill level and decision making as necessary, especially in areas of question, from preceptor and assigned licensed personnel. Completes and updates the individual development plan (IDP) on an on-going basis.

• Offers innovative solutions through participation in performance improvement projects and shared governance activities.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

• Six months of direct patient care experience or enrolled in a school of nursing program with a completed first clinical rotation

LICENSES AND CERTIFICATIONS - REQUIRED

• BLS - Basic Life Support (AHA)

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Demonstrates understanding and proficiency of the use of the AvaSys TeleSitter Solution software and navigates a windows-based environment

• Demonstrate ability to maintain poise under stress

• Completes required continuous training and education, including department-specific requirements

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional No
• Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Company Profile:

Houston Methodist is one of the nation’s leading health systems and academic medical centers. Houston Methodist consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston area. Houston Methodist also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, Houston Methodist employs more than 27,000 employees and is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide high quality patient care.

Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons and veterans.

Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.

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