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Patient Care Coordinator
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- The Patient Care Coordinator is responsible for a variety of branch office services to patients and referrals, including order processing, coordinating the delivery of products and services, and patient education.
- The role also handles a variety of tasks in support of day-to-day branch operations, such as inventory, records-keeping, office maintenance, and regulatory compliance.
- Coordinates services for patients and referrals including, but not limited to, timely and accurate order processing, prompt delivery of equipment, warranty repairs and replacements and related follow-up to ensure service excellence.
- Supports and/or manages branch operation functions such as inventory, records-keeping, working reports, obtaining documentation, office maintenance and cleaning, coordination of delivery techs, policy and procedural compliance with HIPAA, The Joint Commission, State Respiratory Care Board, State Pharmacy Board and all other applicable rules and regulations.
- Six months' experience in healthcare/medical/insurance/DME customer service role
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