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Patient Access QA & Training Specialist
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- Summary GENERAL SUMMARY The Patient Access Quality Assurance & Training Specialist will drive improvements, maintain accuracy, and decrease denials within the Central Registration Patient Access Department by adequately training staff to maintain high-quality standards and efficient workflows.
- Must be willing and able to travel to multiple off-site locations across all CHKD Health Center locations (Virginia Beach, Chesapeake, Norfolk, Suffolk, Newport News and Williamsburg).
- Educational Material Standardization: Create and standardize educational materials in collaboration with the Children’s Specialty Group (CSG) business and the Revenue Cycle team.
- Training may include virtual, classroom-based, or unit/department-based sessions, encompassing one-on-one, remedial, and on-call support for existing staff.
- Insurance Plan Complexity: Understand the complexities of health insurance plans and their relationship within the healthcare system and be able to apply and train team members on the registration process, including Medicare, Medicaid, Tricare, Commercial Insurance, and self-pay.
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