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PAS Specialist
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Full-time
- Provide high quality customer service to both external customers (patient, referring providers and insurance carriers) and internal customer (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry.
- This duty includes prompt and professional communication efforts, primarily as a phone operator and scheduler, facilitate with available information technology, standard complain processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.
- Gather and/or verify patient information including demographics, insurance coverage, enter all information accurately into OHSU databases and scheduling system.
- Triage and document accurately telephone calls from patients including request for medication refills, complaints, general information inquiries and urgent health concerns.
- Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.
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