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Overnight on - Site Support Engineer
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Full-time
- Are you a self-proclaimed night owl, who is an experienced Support Engineer with a can-do attitude and a passion for Customer satisfaction, managing clients, virtual environments, multi-OS support, Veeam B&R, networking, and systems administration?
- We also specialize in managed cloud, backups and replication, and disaster recovery.
- Infrastructure includes but is not limited to; OS Management (Windows/Linux), VMware, VPC/VDC, VDI, Public/Private Cloud, Network (Firewalls, Load-balancers, routing, DNS), Storage (local, SAN, Nimble), Backups (Veeam), and Disaster Recovery (Zerto/Veeam).
- The Technical Support team is the central location for our top-tier client support; this team gets things done!
- Our Support Engineer must be able to manage a ticket queue, monitor infrastructure, and resolve issues within defined SLAs and OLAs and can work well independently and within a team.
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