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Ops Quality Control Analyst Staff Assistant
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Part-time
- The ombudsman assistant is a designated representative of the Office of State Long-Term Care Ombudsman as authorized by federal and state law.
- Tracks incoming reports and information such as Adult Protective Services reports, nursing home discharge and transfers, facility contact information, etc.
- Following certification as ombudsman, travels to facilities and investigates and resolves long-term care facility residents' complaints as needed.
- Identifies significant individual and systemic problems affecting residents and brings them to the attention of the District Ombudsman Manager (DOM); obtains access to long-term care facilities and to residents' records; and protects the confidentiality of residents' records, complainants' identities, and ombudsman files.
- Knowledge of the rules governing Ombudsman investigations and assessments.
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