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Operations Support Specialist, Job
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- Monitor automated batch processing tools to ensure that all agreed service levels are met.
- Ensure the Problem and Escalation Management procedures are correctly followed and that all problems are recorded in the appropriate problem management tools.
- Provide support and coordination for Severity Incidents, to resolve communication issues related to resolving business duty manager led situations.
- Ensure all control center, emergency response, and dispatch processes, and administrative processes are followed and in compliance with company regulatory requirements.
- Experience with the following monitoring tools is preferred: Azure, ServiceNOW Ticketing System, Microsoft Office 365
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