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Operations Manager (Non - Complex)
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Full-time
- Initiates, directs, and participates in community outreach programs by encouraging and supporting associates and managers in serving as goodmembers of the community; establishing and maintaining relationships with key individuals or groups in the community; representing the company tovarious external organizations; and championing company-sponsored programs, events, and sustainability efforts to associates, customers, and thelocal community.
- Ensures compliance with company policies and procedures by holding hourly associates accountable; analyzing and interpreting reports;implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operationalreviews; developing and implementing action plans to correct deficiencies; and providing direction and guidance on executing company programs andstrategic initiatives.
- Provides supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, and actively listening toassociates; assigning duties; evaluating performance and providing recognition; setting clear expectations; communicating expectations consistentlyand effectively; ensuring diversity awareness; and providing (tour to teach) feedback to ensure business goals are achieved.
- Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW)service model; managing and supporting customer service initiatives; ensuring customer needs, complaints, and issues are successfully resolved;developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customerexperience.
- Assists store manager in driving the financial performance of the Facility by ensuring that sales and profit goals are achieved; reviewing andevaluating P&L (Profit & Loss) statements; assisting the management team in controlling expenses to ensure they are indexed to sales; developingand implementing plans to correct any deficiencies in financial performance; and participating in analyzing economic trends and community needs forbudget forecasting.
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