MCSS

Marine Corps Community Services (MCCS)is looking for the best and brightest to join our Team!. Reports to the Store Manager or Retail Director.. This is a white-collar position where occasional lifting up to 20 lbs.. For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002.. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

operations manager

Job Summary Marine Corps Community Services (MCCS)is looking for the best and brightest to join our Team! MCCSis a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community.Weoffer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.As a service-oriented organization, we never waver in our commitment to our Corps. This position is located at MCCS MCRD SAN DIEGO.Candidates selected for this position will serve as a OPERATIONS MANAGER. Major Duties Serves as the Operations Manager and is responsible for the effective operation of all backroom processes, warehouse and general logistics workflow in a store with an annual sales volume of less than $10M. Reports to the Store Manager or Retail Director. Leads by example to: shape and sustain a working environment conducive to the successful performance of those entrusted to his/her leadership and direction; and creating a positive atmosphere and culture within Business Operations and its constituent branches that reflect the pride, professionalism, sense of accomplishment, fulfillment, collaborative engagement, well-being, and whole-hearted customer focus of its employees. Monitors MCX logistics processes ensuring effective operations while developing store-level accountability and process management. Builds internal decision-making capability and confidence among store leadership teams using information-based statistics, rationale, ownership and accountability. Utilizes management information tools, business analytics, metrics and corporate business information systems to analyze financial reports to identify and address trends and issues in store performance; develops action plans with store leadership to correct deficiencies. Ensures total store compliance with all corporate policies, and communicates these policies to all employees in a developmental, team-oriented manner. Reviews reports, audit summaries, performance metrics and other organizational data to create internal action plans to improve administration, correct deficiencies and ensure operational effectiveness within the MCX operation. Responsible for developing schedules based on analytics and sales demand in order to maximize customer service within labor budget,, utilizing the automated schedule system to ensure maximum floor coverage during peak selling periods while meeting labor to sales ratio targets. Creates implementation plans to support execution of store, district and corporate initiatives to achieve both operational excellence and business results. Follows up consistently with store leadership to ensure accountability to execution of plans. Ensures management-level staff development and talent acquisition to achieve and maintain store operational requirements. Utilizes business-based tools to identify and prioritize communications and filters communications to the store leadership team within the district. Communicates clearly, concisely and accurately in order to ensure effective operations at the store and district level. Collaborates with local base command on facilities projects and/or work orders to ensure projects and work orders are on track and on budget. Collaborates with other Operations Managers and Assistant Store Managers to build best practices and alignment to standard retail operations. Promotes training and development throughout the store and supports the implementation and integration of the MCX corporate training & career development program. Participates in all corporate-led training programs and works with Store Manager to set training goals and manage training compliance and learning transfer. Promotes team member training and skills development learning plans. Plays an integral role in store leadership development initiatives. Connects required training to performance and skill gaps. Strongly promotes the cultivation of MCX corporate culture, mission and core values at the store level and engages with all management and associates through conversations, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction. Actively peer coaches Assistant Store Managers toward achieving sales, merchandise, financial and brand integrity metrics within their designated categories. Works to educate and offer mentorship to all levels of leadership within the store location(s) to train and fine tune the analytical and operational components of each core position. Provides training in collaboration with the Training Specialist and Brand Integrity Manager to Assistant Store Managers and Sales Managers pertaining to brand merchandising and signing standards. Manages with integrity, honesty and knowledge which promote the culture, values and mission of the Marine Corps Exchange (MCX). Manages through critical organizational change to keep store operating to standard while inspiring a change-ready environment and building the change agility of our MCX businesses and team members. Qualifications Ensures the successful execution of corporate service programs, promotions and other events as well as daily and weekly Dress Blue Experience standards at all customer touchpoints. Leads a team-centric environment. Works with the Training Specialist to ensure all team members are trained on policies relating to service, service recovery and corporate service programs and promotions. Observes and delegates task completion and other team deadlines accordingly; accurately planning the workload to achieve the desired outcome. Encourages and empowers all team members to identify opportunities to resolve customer problems and concerns before they happen. Communicates any outstanding problem resolution issues with the Experience Leader. Understands and articulates all MCX value stories, programs and promotions. Consistently champions, communicates and represents the MCX brand standards. Communicates effectively with other store teams to address deficiencies with brand standards while providing, education, coaching and positive reinforcement to all store team members. Identifies and reduces all risks of loss and/or theft. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership. Provides World Class Customer Service with an emphasis on courtesy. Delivers a Dress Blue Experience to all customers throughout the store. Proactively engages all customers in conversation. Addresses customers by rank when appropriate. Understands and operates within all service policies and exercises an "I can DO that" mentality when a customer problem occurs. Follows up with customers to ensure their problems were resolved. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Supervises employees to include: assigning and distributing work, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave; recommending and completing personnel actions; completing performance reviews and signing timecards; training employees. Must be alert to alcohol abuse, and take appropriate action. Assists in developing and ensuring the implementation and control of an adequate, effective and appropriate training plan for all personnel. Has keyholder responsibility: opening and closing stores and receiving products. May require food handling safety training, handling andcertification. May require training and handling of Western Union and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections. Performs other duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs. may be required. MINIMUM QUALIFICATIONS : BACHELOR'S DEGREE from an accredited college or university in business management or a related field appropriate to the work of position AND THREE YEARS of experience in the occupation, or a related field or work area, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above. Experience working within a customer service focused environment required. Two years of supervisory experience working in a leadership role related to store operations and performance metrics required. Experience with facility upkeep and supervising custodial staff preferred. Positive attitude with a genuine desire to work in a customer focused environment. Ability to train operating standards and procedures for service, service recovery and store brand as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence. Ability to work in a high-performance atmosphere with commitment to service goals. Ability to multi-task with high quality follow-up and holding teams accountable to results. Strong working knowledge of business processes, controls and system development. Attention to detail is required. How To Apply All applications must be submitted onlinevia the MCCS Careers website: https://careers.usmc-mccs.org Resumes/applications emailed or mailed will not be considered for this vacancy announcement. Tobe considered for employment, the application or resume must be submitted online by08:59 PM (PT) on the closing date of the announcement. Note: To check the status of your application or return to a previous or incomplete application, logintoyourMCCS user account and review your application status. Closing Statement GENERAL INFORMATION:Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation,membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI).For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy Required Documents to be considered for Military Spousal Preference: Military Spousal Preference may be requested for positions NF-3 and below, Crafts and Trades (NA, NL, NS), and Child & Youth (CY) positions. 1. Spouses must meet the minimum qualifications posted in the job announcement. 2. Spouse Preference eligibility begins 30 days before the military sponsor¿s reporting date to the new duty location. 3. Military sponsors who are within 6 months of their tour rotation date may be non-selected for continuing positions without regard to preference. 4. Spousal Preference applicants hired in a flexible position will not lose their spousal preference eligibility until converted or hired into a regular full-time or part-time position. 5. Spousal Preference applicants must provide a copy of the PCS order identifying a spouse¿s authorized move and the sponsor¿s reporting date to the new duty location. If the spouse is not listed on the PCS orders, the spouse must provide documentation (e.g., marriage certificate, valid military ID, etc.) verifying marriage prior to PCS orders (must have been married to the military sponsor before relocation to the new duty station). Complete the online application and attach a resume. NOTE: It is the applicant¿s responsibility to submit at the time of application the documents required to be considered for Military Spousal Preference. Please verify that information required has been uploaded/submitted, legible, and accurate. To check the status of your application or to return to a previous or incomplete application, log into your MCCS user account and review your application status. MCCS Human Resources will not modify applications, resumes, or answers submitted by any applicant. This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 0859PM PACIFIC TIME (PT) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

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