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Operations Manager - Mail Processing Operations Center
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Full-time
- About the Role: Fragomen, an AmLaw 100 Firm and the leading global immigration services provider, is seeking an experienced management professional to join our organization in the role of Mail Process Operations Center Manager (MPOC Manager).
- The MPOC Manager will be responsible for leading and managing a team of Mail Process Operations Center Supervisors and Coordinators, ensuring an effective and efficient mail processing service is provided to internal clients across the United States.
- Manage a large, shared service team, out of the Pittsburgh location, that is responsible for processing all mail received by USCIS
- Manage Mail Intake Supervisors and Coordinators – both on and offsite - including managing schedules, ensuring coverage, recruiting and training new hires
- Function as an escalation point for Mail Intake Supervisors and Coordinators on issues including managing legal team expectations, PII, technology and SLAs
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