Blue Sky eLearn

Reporting directly to the Chief Experience Officer, you will be at the helm of our PatheClinicalteam, guiding operations in clinical trial training and virtual investigator meetings.. Client Engagement : Serve as the point of escalation for client issues and mediate conflicts to resolve issues promptly.. Workflow Management : Flexible, energetic, with a strong sense of entrepreneurship, process-focused, and ability to streamline complex workflows.. Remote Team Management : Comfortable managing a fully-remote team and promoting trust within the team.. Founded in San Diego, CA, Blue Sky eLearn provides a full range of learning technologies that include a proprietary learning management system and a complete set of virtual event services.

operations manager

Join Blue Sky eLearn as the Operations Manager, Life Sciences, and play a pivotal role in leading a passionate and skilled team in our thriving clinical trial training sector. Reporting directly to the Chief Experience Officer, you will be at the helm of our PatheClinicalteam, guiding operations in clinical trial training and virtual investigator meetings.We'relooking for ahigh performingservant-leader who excels in managing diverse, compliance-driven teams within Life Sciences or similar regulated industries. Your mission will be to innovate and refine processes, elevating client satisfaction to new heights, and ensuring excellence permeates everyfacetof our products and services. Ifyou'redriven by challenges and motivated to make a substantial impact, we want you to bring yourexpertiseand unique insights to our dynamic team.
Responsibilities
Team Leadership and Talent Management
Direct Management : Lead a team of five, focusing on hiring, onboarding, setting key success metrics, coaching, rewarding performance, supporting professional development, and providing constructive feedback.
Professional Development : Promote continuous learning, cross training, and skill enhancement within the team.
Operational Excellence and Process Optimization
Workflow Management : Proactively manage the influx of work, ensuring appropriate resource allocation and efficient response to high project volumes, deadlines, and frequent changes.
Process Improvement : Drive the development, implementation, and refinement of core processes, Standard Operating Procedures (SOP) and Work Instructions (WI), both internally and for clients and trial teams, ensuring a relentless drive for highly efficient processes that result in exceeding client expectations.
Quality Assurance : Oversee operations within a quality framework, such as ISO 9001, ensuring adherence to SOPs and processes result in compliant training outcomes.
Culture of Ownership: Implement and uphold clear expectations, areas of ownership, and accountability of achieving set standards and outcomes.
Project Management and Strategic Execution
Project Management: a high level of customer satisfaction and cross-time alignment. Assign projects to Project Managers, organize and prioritize workflows to meet deadlines and maximize team efficiency.
KPI Management : Manage department budget, margins, and establish and track Key Performance Indicators to ensure efficiency, quality, customer satisfaction, and alignment with strategic objectives.
Client Relations and Interdepartmental Collaboration
Client Engagement : Serve as the point of escalation for client issues and mediate conflicts to resolve issues promptly.
Cross-Functional Liaison : Act as the liaison between the eClinical team and other teams, fostering strong collaboration, efficient workflows, and adherence to project timelines.
Discovery Process: Facilitate the discovery phase for upcoming clinical trials, ensuring efficient identification of training requirements, out of scope requests, and developing plans to address gaps.
Regulatory Compliance and Industry Awareness
Compliance Oversight : Stay informed about federal regulations governing Clinical Trial Training, maintaining certifications and collaborating with sponsors.
Issue Identification and Resolution : Identify and troubleshoot technical or functional issues to maintain uninterrupted workflow.
Qualifications
Educational Background and Industry Expertise
Education : Bachelor’s degree in a business-related field from an accredited college or university, or an Associate’s Degree (AA) with equivalent work experience.
Industry Experience: Minimum of 4 years operations management experience, preferably in life sciences, healthcare B2B software, and services verticals.
Regulated Environment Expertise : Experience working in a regulated or GXP-related environment (e.g., Pharma, Biotech, Medical Device industry) is a plus
Vendor Audit Knowledge : Experience with vendor audits for computer systems (IT infrastructure, validation, etc.) is a plus.
Project or Program Management : At least 3 years professional experience in project or program management or related experience
Operational and Process Management Skills
Workflow Management : Flexible, energetic, with a strong sense of entrepreneurship, process-focused, and ability to streamline complex workflows.
Results-Oriented : Exceptionally results and detail-oriented, with the ability to multitask, work in stressful situations, and meet strict deadlines.
Communication and Leadership Abilities
Communication Skills : Excellent written, verbal, and interpersonal communication skills, with a track record of improving team interactions and collaboration through adaptable communication strategies.
Team Collaboration : Proven ability to collaborate with a diverse team, perceptive, collaborative, and strongly customer-orientated with a demonstrated ability to build strong relationships with clients and internal stakeholders.
Emotional Intelligence : High level of emotional intelligence focusing on resolving conflict, objective listening, openness to ideas and feedback, and contributing to a positive team spirit.
Remote Team Management : Comfortable managing a fully-remote team and promoting trust within the team.
Benefits
100% remote from your US based home office
100% employer paid medical and dental for employee only coverage with the option to upgrade to premium plans as well as obtain dependent coverage
100% employer paid short-term disability and basic life insurance
Competitive paid time off package including dedicated vacation, sick, volunteer, and bereavement leave
11 paid company holidays
Up to 16 weeks of paid family leave to welcome a child to your family
A 401(k) program with employer match to help support your long-term financial plans
Annual professional development reimbursement
About Blue Sky eLearn
Founded in San Diego, CA, Blue Sky eLearn provides a full range of learning technologies that include a proprietary learning management system and a complete set of virtual event services. We help organizations capture educational content from either live or virtual settings, then manage and deliver that content to a global audience through our learning platform.
We facilitate thousands of live web events each year for our clients. We currently house over 100,000 learning modules and have electronically issued over two million certificates to online learners.<br/><br/>#J-18808-Ljbffr

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