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Operations Manager - Communications (Sheriff's Office)
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- Direct Reports: The Operations Manager will supervise three shift supervisors that each work one of our three shifts on a rotating schedule and a Training & Quality Assurance Manager that normally works Monday - Friday.
- Provide guidance to Training & Quality Assurance Manager in coordinating training, certification, recertification, and development of Communications Center personnel including new employees, short-term, and long-term training needs.
- Oversee Emergency Medical Dispatch (EMD) program with Medical Director and EMD Coordinator.
- A bachelor's degree in Emergency Management, Public Administration, Criminal Justice, Business Management, or related field is preferred.
- Experience with ProPhoenix Computer Aided Dispatch (CAD)/Records Management Software (RMS) systems, Zetron and Harris Symphony Radio Consoles, Solacom 911 Systems, Phoenix G2 Station Alerting systems desired.
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