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Operations Manager
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- Accountabilities include, but not limited to, direct support of the Director of Operations; coordinate operational resources daily to ensure service delivery meets and exceeds the clients expectations; conducting site inspections; ensuring individual tasks are aligned with the team's strategic goals; supporting the branch's financial goals; provide feedback and solutions by monitoring daily activities of the operations team.
- Develops skills and knowledge of all restoration and maintenance services provided; collaborates and communicates with the operations team on a consistent basis to ensure the client's needs and requests are met; and recommends adjusts to delivery and frequency of services to be an asset to the client.
- Oversees the assurance of quality of work being performed during all shifts.
- Understands and accurately performs all cleaning (restorative and maintenance) methods for carpet, upholstery, fabric and leather
- Understands and accurately performs cleaning (restorative and maintenance) methods for hard surfaces including but not limited to wood, VCT, resilient flooring, ceramic, porcelain and stone.
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