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Operations Manager
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- Job DetailsJob LocationGR Remote - Grand Rapids, MIPosition TypeFull TimeDescriptionPrincipal DutyThe Operations Manager will manage, lead, and support the TGW Onsite Maintenance, Field Service, and more teams.
- Budget management, and reporting for both the customer and TGW will be required in detail to be reviewed on a monthly basis with detailed explanations on deviation from plan and counter measures to correct the Operations Manager will also be expected to manage any escalations that occur, and be present in the escalation strategy for your responsible contracts.
- Good communication skills are required to ensure that a professional relationship with the customer is developed and maintained along with the management of your customer accounts, and meeting Field Service expectations.
- Tasks and ResponsibilitiesLead a team of on-site managers across several sites.
- Develop and maintain relationships with 3rd party service providers who may be enlisted to supplement on-site teams.
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