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Operations Manager
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Full-time
- Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates - driven by our vision to inspire people through golf and tennis.
- Train all new Associates and Store Leaders on the scheduling process and Workforce Management system navigation.
- Report any issues and requests to SSC Partners by submitting a ServiceNow Ticket, taking full ownership of all Store ServiceNow tickets from initiation to resolution.
- Adhere to the same 24-hour response rule as the SSC and ensure a timely response.
- Conduct scheduled department walks with Department Head on a consistent weekly cadence to maintain operational excellence, Customer experience and Associate engagement within assigned departments.
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