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Operations Manager
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Full-time
- The OM achieves success by providing problem-solving resources, managing staff, and working collaboratively with the Store Director.
- The OM coaches drive performance, set goals and, where appropriate, take follow-up action with team members, including performance support plans, performance improvement, and corrective actions.
- The OM coordinates directly with the Store Director to maximize staffing effectiveness that supports traffic, sales, and the customer experience, including compliance with Company timekeeping policies, timely and accurate payroll processing, meeting labor model standards, customer interaction standards, and business metrics.
- The OM oversees Task Management by planning, directing, and scheduling team members for their shifts and tasks on a daily and weekly basis and validating completion of all tasks in a timely manner.
- The OM oversees and leads the execution of the freight and stocking processes in a safe and timely manner; and actively manages and sets the pace for the unloading and merchandising of new stock, including top stock.
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