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Operations Lead Analyst
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- Provides advanced professional input to complex Operations Management / Finance Operations assignments/projects.
- Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Business Operations / Finance Operations.
- The IMT Operations Lead Analyst is an organized, analytical thinker who is responsible for triaging and managing issue tickets within the Client Service Delivery organization, and quickly determining the next best step to take in order to resolve the issue.
- The IMT Analyst collaborates with many cross-functional teams to ensure the ticket moves expeditiously through the process to closure or cancellation.
- Serve as an IMT Facilitator as required in order to assist the resolution of complex issues including organizing and leading facilitation meetings for escalated issues with cross-functional teams
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