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Operations Exchange Traded Funds, Executive Director
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- Role Description: As the Operations Executive Director (ED) for the Exchange-traded Funds (ETF) service team, you will be responsible and accountable for the end-to-end delivery of services to clients across Global Custody Operations Boston, and its global operating model, ensuring high quality services across all ETF product offerings.
- In this role, you will manage the global ETF operations team, enhance client issue resolution, ensure proper execution on client deliverables, communicate client status updates and provide KPIs to senior management to ensure appropriate escalation and prioritization of all client issues, while also leading the team with a focus on client oversight and reporting.
- A successful candidate must have a strong sense of ownership and understanding of ETF deliverables including, a working knowledge of accounting deliverables for Fund Accounting, Tax, Compliance and Financial Reporting services.
- Job Responsibilities:Functions as head of Global ETF Operating Model, leading a team which is the point of contact for client queries and issuesWork with Technology, Operations, Product and Stakeholders to determine process improvements and strategic direction, including development of and monitoring of return on investment (ROI)Manage and oversee testing of new client deliverables or client requested change including any upgrades to ETF technology.
- Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
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