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Operations Director
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Full-time
- The Operations Director will plan, direct, coordinate and provide leadership to the assigned area, overseeing retail/sales/facility activities in the field organization, ensuring development and implementation of efficient operations by putting people first, providing clear and positive leadership and taking accountability for the success of an overall Zips Region.
- The Operations Director is responsible for the complete Region P&L. It is critical that they actively analyze real-time data, generate quick insights, and communicate key decisions that maximize business profitability.
- The expectation of this role is to be an owner, leading with their heads up to execute the strategy while proactively planning for normal business challenges that arise.
- Success will be measured across four key areas: 1) EBITDA growth through a mix of topline sales increase and expense management to exceed budget; 2) Net member growth through conversion and retention; 3) Employee staffing and retention rates across the Area, with specific attention to the DM, SM, and CSA roles; 4) Operational excellence focused on key metrics (wash downs, standards, etc.)
- Must have 7+ years of multi-unit management experience in related field
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