Allstate

We help give survivors of domestic violence a voice through financial empowerment.. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.. ℠ As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning.. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k).. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

operations

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.   You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.   Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.   We are the Good Hands. We don’t follow the trends. We set them. Job Header: SAP Job Title: Claims-Process Cent Svcs-Assoc III Band: 03 FLSA Status: Non-Exempt Job Code: 70021505 Revised Date: 05/10/2023 Job Summary: This role performs moderately complex claim related activities related to non-technical claims in accordance with established quality and timeliness standards on specific losses. As directed by management, the individual handles one or a combination of claim files. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention. Key Responsibilities: Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing Handles appeal files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)  Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management  Receives, screens and routes incoming written/electronic correspondence Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties  Participates in or assists in training new or less experienced employees and demonstrating work processes  Assists specialists with more complex appeal handling, analyze documentation and settle basic, straightforward, and routine appeals quickly and efficiently   Supervisory Responsibilities: This job does not have supervisory duties. Education and Experience:   College degree or equivalent experience Previous experience in either customer service, claims processing and/or a related professional work environment preferred Certificates, Licenses, Registrations: • No Certification, License or Registration is required for the job. Functional Skills: • Activities are of moderate complexity, requiring some independent judgment, performed under general supervision, using procedures standard to the organization • Ability to coordinate information flow and internal processes • Demonstrates knowledge of internal operations and develops relationships to facilitate workflow • Gathers resources and information needed to complete work Notes: The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job. Compensation offered for this role is $37,890.00-$59,197.50 per year and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.   Good Hands. Greater Together. ℠   As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.  For a full description of Allstate’s benefits, visit https://www.allstate.jobs/benefits/   Learn more about life at Allstate. Connect with us on Twitter , Facebook , Instagram and LinkedIn or watch a video .   #LI-BS1   Allstate generally does not sponsor individuals for employment-based visas for this position.   Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.   For jobs in San Francisco, please click “ here ” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “ here ” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.   To view the “EEO is the Law” poster click “ here ”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs   To view the FMLA poster, click “ here ”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.   It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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