REVOLVE

Main purpose of the Operations Coordinator:The Operations Coordinator will provide administrative support to the operations team by organizing plans, allocating resources, and coordinating activities on projects.. Your responsibilities will include monitoring warehouse processes, maintaining clear communication with team members, and ensuring service levels for our REVOLVE customers.. Direct liaison between the REVOLVE Operations, Customer Service, and 3rd party vendors like Happy Returns.

operations coordinator

Main purpose of the Operations Coordinator:The Operations Coordinator will provide administrative support to the operations team by organizing plans, allocating resources, and coordinating activities on projects. Your responsibilities will include monitoring warehouse processes, maintaining clear communication with team members, and ensuring service levels for our REVOLVE customers.*This position is onsite Monday - FridayMajor Responsibilities:Essential Duties and Responsibilities include the following. Other duties may be assigned.Direct liaison between the REVOLVE Operations, Customer Service, and 3rd party vendors like Happy Returns.Work closely with management to coordinate tasks to meet project goalsMaintain and organize project documentation, plans, and reportsWork together with Customer Service team to promote customer satisfactionResearch and organize information in order to inform team members and management to ensure project objectives are metFollow up on all written correspondence and escalate to management as necessaryManage quality control and audit of return inventory and proceduresKeep current with all policy and procedures;Monitor cases of irregularities and deviation from standard operating proceduresProvide feedback and help to create new systems and procedures for processing returnsRequired Competencies:To perform the job successfully, an individual should demonstrate the following competencies:Expert knowledge of REVOLVE’s customer service standards, return policy, and guidelinesAbility to work independently and often without direct supervision; will often remotely report to managerAbility to navigate proficiently through multiple systemsExcellent time management and ability to evaluate prioritiesAbility to effectively communicate with customers and vendors with professional demeanorKnowledge of apparel e-commerce and various fashion categoriesCreative aptitude to recognize, understand, and respond to the needs of e-commerce customersDetailed and organized record keepingAbility to work weekends and evenings, as neededOpen to a minimal amount of travel; approximately 1 week per yearMinimum Qualifications:High School DiplomaExperience with e-commerce operationsPreferred Qualifications:Preferred qualifications (years of experience, education level, technical skills, software, etc):Type 30+ words per minuteWorking knowledge of website navigation, customer service platformsExperience with Microsoft Word and Excel

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