Pacific Coast Cleaning, Inc

The Operations Coordinator will play a pivotal administrative role in the office and work closely with the Division Manager.. The Operations Coordinator will also have the responsibility of assisting the Field Supervisor with oversight of daily operations in the field by providing proper training and reinforcement to the crews in order to meet standards and requirements.. Experience in Move-Out Cleaning, House Cleaning, Janitorial, or related fields preferred. From post-construction cleanup to window cleaning and pressure washing, janitorial services, and more, we deliver reliable, affordable, and professional cleaning services.. At PCC we are committed to Integrity, Growth, Teamwork, Excellence & Empowerment.

operations coordinator

Are you someone looking for a fast-paced job with growth opportunities? Give our Operations Coordinator role a look.
The Operations Coordinator will play a pivotal administrative role in the office and work closely with the Division Manager. Duties will include scheduling and dispatching of cleaning crews, ensuring our cleanings are completed per the schedule and meet our level of standards, and weekly review and approval of invoices. Setting up new accounts, correspondence with Property Managers, recruitment and onboarding of new crew members, and maintaining crew performance evaluations.
The Operations Coordinator will also have the responsibility of assisting the Field Supervisor with oversight of daily operations in the field by providing proper training and reinforcement to the crews in order to meet standards and requirements. Quality inspections of cleaned units and performing cleaning activities when needed.
Compensation:
$21 - $25 hourly
Responsibilities:
Act as a point of contact for complaints or questions from customers and respond in a timely manner
Plan community events to market the company and increase brand awareness
Administrative:


Correspondence with Property Managers (scheduling, heavys, go-backs)
Work order entry
Billing
Tracking Special projects
Setting up new accounts
Creating and sending proposals
Managing account data across multiple platforms (Method & Monday.com)
Sending our proposals
Weekly review and approval of sub-invoices
Supply req's/Oversight of Inventory & supplies
Policy & Procedure implementation
Crew Management:


Sub Training and reinforcement (SOW, Punctuality, Uniforms)
Scheduling and dispatching of Turns, daily check-ins with dispatched turn crews
Recruitment and onboarding of new subs
Maintaining crew performance evaluations/bonus tracking
Heavy request processing and approval
Go back oversight and follow through
Quality control in the field as needed
Student Housing planning and field support
Qualifications:
Shows ability to quickly finish very detailed work
Customer service experience in our industry is preferred
Technologically savvy; basic knowledge of Microsoft Office Word and Excel programs and filing systems with the ability to learn new programs quickly and troubleshoot common issues
High school diploma or GED required, some college experience preferred
Enjoys talking with customers and can communicate through verbal and written channels
Candidate must possess strong organizational and communication skills
Experience in Move-Out Cleaning, House Cleaning, Janitorial, or related fields preferred
Bilingual - English/Spanish a plus
Smartphone knowledge is a plus
Clean DMV and background report
About Company

Pacific Coast Cleaning, Inc. (PCC) is a leading commercial and construction cleaning firm with over 20 years of proven expertise. Our capabilities encompass all types of projects; from complete ground-up developments to multi-family, airports, military, health care, and tenant improvement projects. Over the past decade, we’ve developed sparkling relationships with our clients by enhancing the appearance, viability, longevity, and overall value of their properties – while delivering on schedule. From post-construction cleanup to window cleaning and pressure washing, janitorial services, and more, we deliver reliable, affordable, and professional cleaning services. Our clients include some of the largest builders in California and we’re always seeking to partner with new clients who share a common commitment to excellence and professional business practices. At PCC we are committed to Integrity, Growth, Teamwork, Excellence & Empowerment.

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