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Operations & Business Development Specialist
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- As our product and partnerships evolve, account management duties and client relationship management will be required.
- Research IT Tickets (Level I) including checking multiple systems trying to determine breakdown - work in tandem with agile coach to identify where tickets should be assigned and communicate resolution to broader team(s)
- Help coordinate and facilitate end to end testing - both happy path and edge cases
- Account management duties on Testing as a Service accounts which includes but isn't limited to: supporting multiple initiatives focusing on internal and external relationship management, presenting service model capabilities, problem resolution and process improvement initiatives as required.
- Have a customer-centric approach and the ability to build positive partnerships with internal and external CIT stakeholders to optimize performance and customer experience.
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