DELOITTE CONSULTING

Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.. We deliver continuous modernization, upgrades, and address incremental business changes as part of our engagements through our 5 key offerings: SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, Finance Operations.. ServiceNow Program Management Office (PMO) supporting mission applications, development teams, and enterprise business units across an agency.. Work directly with Scrum Master and Product Owner to prioritize tasks and projects. Support and manage the intake of ServiceNow requirements that the PMO received on a daily basis

customer account manager

Position Summary Deloitte’s Government and Public Services (GPS) practice - our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise. The team The Enterprise Operations as a Service Offering addresses our clients’ needs for on-going operations of their technology and business process investments through multi-year contracts. We deliver continuous modernization, upgrades, and address incremental business changes as part of our engagements through our 5 key offerings: SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, Finance Operations. The Work You’ll Do ServiceNow Program Management Office (PMO) supporting mission applications, development teams, and enterprise business units across an agency. <ul><li>Serve as the front line of defense for mission customers and agency users. This person will manage relationships with various stakeholders across the agency to prioritize and fulfill requirements.</li><li>This team member is the "glue" for all things operations - develops metrics and dashboards</li><li>Provides customer management, requirements, and process improvements</li><li>Teach and coach team members</li><li>Engage directly and works closely with clients and stakeholders, owning relationships, delegating, triaging, and prioritizing</li><li>Work directly with Scrum Master and Product Owner to prioritize tasks and projects</li><li>Work directly with the cloud engineers and developers to triage and conduct technical review meetings for customer requirements</li><li>Coordinate with the vendor, other agencies, and other providers on product changes, demos, marketing sessions, and other meetings</li><li>Support and manage the intake of ServiceNow requirements that the PMO received on a daily basis </li></ul>Qualifications <ul><li>Required:</li><li>Bachelor’s degree</li><li>4+ years of Project Management or Scrum Master experience within government consulting</li><li>Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future</li><li>Active TS/SCI with poly security clearance required for this role</li><li>Ability to work fully onsite in Chantilly, VA</li><li>Candidates must be at least 18 years of age at the time of employment </li></ul>Preferred <ul><li> ServiceNow experience</li><li> Agile Certification</li><li> PMP </li></ul>#DS&J Intelligence Information for applicants with a need for accommodation: [1] https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html References Visible links <ul><li> https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html </li></ul>Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture. Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 181338

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