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Operational Support Specialist
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- Process Housing Assistance Payments (HAP) vouchers and Special Claims.
- Daily monitoring of HUD website to ensure up-to-date compliance with affordable housing policies and procedures as related to their specific duties.
- As significant issues arise from this process, ensure communication with core leadership group and facilitate implementation as agreed.
- Field incoming phone calls from site staff with questions directly related to HAP Vouchers, Special Claims, and other OneSite Affordable-related questions.
- Perform annual audits to ensure the HAP accounts receivable balances are accurate.
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