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Operation Center Specialist
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- Job Title: Operation Center Specialist Job Location: Atlanta Georgia 300333 Onsite Requirements: call center experience customer support skills Background in military, police force, public health, EMS or similar Job Description: The contractor shall provide services in support of the following functions.
- Track and log all incoming calls, faxes, email to the OPS CTR REPORT mailbox using established logs and the SNS call log system.
- Monitor television news broadcasts and relay important stories and developments to the Planning and Information coordinator or Duty Officer.
- Become proficient in the use of the Ops Ctr application system to initiate alert and notification procedures when directed by the Ops Ctr Officer, and become proficient in the use of remote devices to operate all system devices in the Ops Ctr. Route important operational calls directly to other SNS staff and SNS leadership, as necessary.
- Experience working in a call center environment where teamwork was an essential element of service delivery.
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