Texas Attorney General

Performs highly advanced consultative services and technical assistance work for the Office of the Attorney General (OAG) Child Support Division (CSD), Legal Services Division.. Oversees policies, procedures, and forms approval for changes made to the Texas Child Support Enforcement System (TXCSES), the division’s case management system, and related applications. Provides administrative support for CSD Administrative Hearings, including coordination and preparation of required forms, exhibits, notices, and serving as a liaison between external customers and the Administrative Hearing Officer. Experience: Six (6) years of full-time experience working in the following (or closely related) fields: Child Support Program, technical writing, business writing, copy editing, policy development, or web development. Experience: Two (2) additional years full-time experience working in the following (or closely related) fields: Child Support Program, technical writing, business writing, copy editing, policy development, or web development

program specialist

INTERNAL POSTING FOR OAG EMPLOYEES ONLY GENERAL DESCRIPTOIN Performs highly advanced consultative services and technical assistance work for the Office of the Attorney General (OAG) Child Support Division (CSD), Legal Services Division. Work involves planning, developing, updating, editing, and implementing the policies, procedures, forms, rules and publications for the Texas Title IV-D child support program, and providing consultative and technical assistance to program staff, governmental agencies, community organizations and the general public. As assigned, serves on Agile projects; assists; and trains, leads, assigns, or prioritizes the work of others. OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency, making a positive difference in the lives of Texans. Essential Postion Functions Researches, interprets, recommends, participates, and provides guidance to Child Support Division (CSD) policy and forms analysts, managers, and staff in the development of new or revised CSD policies, procedures, and forms Identifies areas for improvement in division’s policy and forms; proactively implements updates to policies, procedures, and forms; assists management in coordinating and sponsoring workgroups with other subject-matter experts; may serve as a lead analyst providing direction to other staff; prepares, maintains, and distributes a status report on all pending policies, procedures, and forms; trains new policy and forms analysts on policy, procedure, and forms development processes and writing standards Reviews and finalizes division’s policies, procedures, and forms to comply with federal regulations and state laws, and writes and publishes policies, procedures, and forms for distribution to all CSD staff Maintains and facilitates updates and approvals for assigned CSD’s policies, procedures, forms, rules and publications, including coordinating the drafting, approval and submission of the associated policy and forms announcements to the agency; coordinates with all policy and forms analysts and CSD staff to assess the impact on CSD policies, procedures, and forms when changes are approved; and, as assigned, oversees and maintains the policies, procedures, and forms development site, which includes instructions for naming files and updating content management systems, writing standards documents, approval process documents, and other supporting documents Oversees policies, procedures, and forms approval for changes made to the Texas Child Support Enforcement System (TXCSES), the division’s case management system, and related applications Oversees, prepares, and tracks both the miscellaneous Texas Register publications and the administrative rules updates and promulgation in the Texas Register for the CSD Serves on CSD Agile, business, and technical projects in roles such as a Project Owner, Project Lead, Project Developer, subject matter expert, or other roles as assigned Provides administrative support for CSD Administrative Hearings, including coordination and preparation of required forms, exhibits, notices, and serving as a liaison between external customers and the Administrative Hearing Officer Performs project management for the CSD, Legal Services Division, including researching and drafting change requests and supporting documents as needed Provides assistance to field staff and other CSD divisions on policy, forms and case assessment issues; effectively communicates and coordinates the resolution of issues with affected staff Performs related work as assigned Maintains Relevant Knowledge Necessary To Perform Essential Job Functions Attends work regularly in compliance with agreed-upon work schedule Ensures security and confidentiality of sensitive and/or protected information Complies with all agency policies and procedures, including those pertaining to ethics and integrity Qualifications MINIMUM QUALIFICATIONS Program Specialist V Education: Graduation from high school or equivalent Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: Child Support Program Experience: Six (6) years of full-time experience working in the following (or closely related) fields: Child Support Program, technical writing, business writing, copy editing, policy development, or web development Experience in gathering, assembling, correlating, and analyzing facts Experience in writing, editing, and preparing documents for publications that communicate information in a clear and concise manner Knowledge of local, state, and federal laws related to the Child Support Program Knowledge of the Texas Title IV-D Child Support Program Knowledge of the design and functionality of the TXCSES case management system and related applications Knowledge of Microsoft Office software Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in effective oral and written communication Skill in exercising sound judgment and effective decision-making Ability to receive and respond positively to constructive feedback Ability to work cooperatively with others in a professional office environment Ability to provide excellent customer service Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave) Ability to arrange for personal transportation for business-related travel Ability to work more than 40 hours as needed and in compliance with the FLSA Ability to lift and relocate 30 lbs. Ability to travel (including overnight travel) up to 5% Program Specialist VI All of the above minimum qualifications for a Program Specialist V, plus: Experience: Two (2) additional years full-time experience working in the following (or closely related) fields: Child Support Program, technical writing, business writing, copy editing, policy development, or web development Preferred Qualifications Experience: Child Support Division Financial Specialist Experience: Automated Local Printing System (ALPS) word processing application superuser Experience: Researching and analyzing federal and state statutes and regulations Knowledge: Agile/project management principles Knowledge: Web development tools Skills: Technical or creative writing and form drafting Skills: Child Support Division word processing application use O APPLY To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf. THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER

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