Veeco

From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.. Veeco is looking for a New Product Introduction (NPI) Product Support Engineer located in San Jose, CA. In this role the NPI PSE is responsible for the Service Product Life Cycle (PLC) deliverables, which includes preparing the Service organization for launch.. As the liaison between the factory, field service personnel and customers, the NPI PSE will deliver support at all levels of equipment operation, participate in various customer account meetings, responding to escalations through coordination of factory resources and execute these supportive efforts through to resolution.. Degree from a technical university (ITT, DeVrys, etc.). Demonstrated technical knowledge and background knowledge of the semiconductor manufacturing

product support engineer

About Veeco You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us. We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world. We’re looking for material difference-makers to join our growing team. Interested? Learn more at Overview The Technical Product Support organization plays a critical role at Veeco working directly with our customers and Field Service representatives. Veeco is looking for a New Product Introduction (NPI) Product Support Engineer located in San Jose, CA. In this role the NPI PSE is responsible for the Service Product Life Cycle (PLC) deliverables, which includes preparing the Service organization for launch. To succeed in a fast-paced design, development and launch environment candidates must be experienced natural leaders who are organized, detail oriented and have excellent project management skills. As the liaison between the factory, field service personnel and customers, the NPI PSE will deliver support at all levels of equipment operation, participate in various customer account meetings, responding to escalations through coordination of factory resources and execute these supportive efforts through to resolution. Responsibilities Work with cross-functional project teams to introduce innovative products and solutions
Contribute to and oversee product design, for service, as it applies to the deliverables
Transfer knowledge from design, development and manufacturing to installation at the customer site
Verify all NPI Deliverables have been completed
Set timelines and deadlines for completion of tasks during product development
Drive continuous improvement of procedures, systems and methodologies necessary for launch
Develop technical documentation and training material for customers and service personnel
Deliver technical training to customers and service personnel
Supports system installation, training or other supporting efforts in the field
Provides on the job training to field service engineers during installations and service escalations
Provides responses to both internal and external customers encompassing system facility requirements, operational performance, maintenance and process
Coordinates factory and field resources in response to field support request or customer escalation.
Develops product and application expertise for both system and sub-system level components
Provides supplemental after hours technical support for customer and field personnel Qualifications Degree from a technical university (ITT, DeVrys, etc.), 5 years’ experience in the Technical Support or Field Service area, or equivalent combination of education and experience will be considered
Technical background in the semiconductor or technical manufacturing field is a requirement.
Product Life Cycle (PLC) experience preferred
Previous direct supervisory or technical leadership experience preferred
Demonstrated project management experience working with cross functional groups Knowledge, Skills, And Abilities Demonstrated technical knowledge and background knowledge of the semiconductor manufacturing
Software proficiencies: SAP, Adobe, Microsoft Office, Microsoft 365 (SharePoint, Teams)
Must have the ability to travel 20%-30% domestically and internationally. The expected salary range for this position is $89,936 - $113,919.25 + bonus + benefits. When determining your pay, we will consider your location, experience, and other job-related factors. If your salary requirements are higher than the advertised range and you remain interested in career opportunities with Veeco, we encourage you to apply or email your resume to . Veeco is an Equal Opportunity/Affirmative Action Employer. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, disability, or any other characteristics protected by applicable federal, state or local law.
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