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NOC Operator
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$27 - $30 an hour
- Perform monitoring of all network circuits, servers, telecommunications, Data Center equipment and environment for maximum computing availability for core business units.
- Provide communications with all Valero employees ensuring service is resolved in a timely manner increasing customer service.
- Act as liaison between management and analyst when an outage is encountered.
- Create templates and message filters, add, modify, and delete objects in monitoring toolsEnsure critical data backups are taken and all jobs successfully runFollow-up on all noted problems to ensure ownership and timely resolutions are being providedWork with technical analysts on helping resolve problems over the phone eliminating the need for onsite visit by analystOther tasks as required allowing information integrity, reliability and availability.
- Other duties may be assigned DetailsCustomer facing position in a call center (NOC) environmentIndividual must be able to work within a team environment and get along well with othersHours: Fri-Tues 6 AM-2:30 PM (30 minute lunch)On site position.
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