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NOC Engineer
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- Job Description: Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.
- Monitoring and escalation of critical application as per the SOW. Generate and publish Application performance report Provide notification to customers and the service teams for Severity 1 events.
- Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
- Central point of contact for technical support teams including status updates for on-going incidents/events.
- Work Closely with Wireless technology groups Cisco IOS and APIC Juniper JUNOS Palo Alto firewalls Wireless technology ( Cisco , Aruba , Juniper Mist , Meraki) SDN Technology ( SDWAN , NSX or Similar) Layer 2 and 3 network concepts Routing protocols, OSPF and BGP Troubleshooting connectivity issues WAN networking concepts Network documentation IT Service Management applications Monitoring Tools & automation concepts Basic Requirements 4+ Years supporting event monitoring is preferred.
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