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NBU Follow - up Lead
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Full-time
- CCRS is a 24/7 crisis center that provides suicide prevention/intervention, crisis intervention, and professional consultation services, including triaging requests for behavioral health evaluations.
- This full-time, hourly position is responsible for assisting in the overall operations of the 988 National Backup Chat & Text service including distributing follow-up calls, providing ongoing coaching to new and existing staff, case consultations, debriefings, and working collaboratively with the Program Coordinator to ensure efficiencies, exceptional level of customer service and compliance with funder contractual obligations and accreditation requirements.
- The National Backup Follow-up Lead will provide non-judgmental, empathic, emotional crisis support by utilizing a crisis intervention model as well as suicide intervention techniques as appropriate during an online exchange with a Chat Visitor who is in a self-defined crisis.
- Troubleshoot technology/workstation issues and communicate directly with the Technology Operations Manager, the agency IT team, and/or Lifeline tech support to resolve problems
- Answer incoming National Backup chat & texts and engage the client in emotional support, utilizing suicide intervention and follow-up techniques as appropriate according to agency/department policies, funding and accreditation requirements, and Lifeline Best Practices
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