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MSP CONNECTWISE AUTOMATE RMM / NOC Engineer - Hybrid
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- The Connectwise Automate RMM/NOC engineer will be providing support and development of the remote monitoring and management tool and the rest of our MSP solution stack.
- The Engineer provides back-office support of the technical services team and clients by providing support and development of the remote monitoring and management (RMM) tool and the rest of our MSP stack.
- The Engineer works closely with the Technical Account Management team and the Service Delivery Manager to develop and maintain the standard operating procedures for the RMM tool including deployment, usage, maintenance, and innovation of support delivery.
- Daily monitoring of tickets created by the RMM tool in the Professional Services Automation (PSA) tool to better understand and adjust implementation of monitors, scripts, and configuration of RMM tool.
- Mid-Level- Advanced Experience with ConnectWise Automate ( Preferred or similar RMM experience.
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