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Mortgage Loan Servicing Manager
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Full-time
- This position can be located in either our Downtown Nashville or Franklin office.
- Manage the delivery of loan servicing functions by ensuring servicing processes and documentation are efficient and accurate.
- This includes but not limited to managing daily exception reports and resolving issues, daily servicing reporting on service transactions and ongoing monitoring of flood insurance to ensure documentation is accurate and completed as well as resolve delinquent or cancelled policies; manage wire requests to ensure timely service.
- Serve as a lead and liaison within servicing team by overseeing servicing processes and help manage the onboarding of mortgage loans for multiple business lines including but not limited to Retail and Consumer Direct.
- Keep abreast of regulatory, competitive and investor regulations and departments within the area of servicing ensuring all departmental operations are in compliance with applicable laws and regulations.
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