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Mobility L2
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Temporary
- The ideal candidate will specialize in troubleshooting and repairing mobile devices, as well as managing and supporting mobile device management (MDM) software, with a particular focus on Microsoft Intune.
- Corporate Support experience through a MDM tool
- Level 2 Desktop Technician is responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software, including but not limited to operating systems (Windows and Mac), mobile devices, printers, peripherals, and a range of software applications with at least 4-7 years experience.
- Assume primary responsibility for clients PC support providing service over the phone, through e-mail, chat, in person, or via remote control.
- Experience with ServiceNow ticketing System
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