Genesis10

Support both Spanish and English speaking Vegetation Management device users via Support Desk calls and ticket creation.. Vegetation Management hardware and application deployment support. Ensuring all Vegetation Management computer & mobile hardware and software are current to Corporate Standards per procedures.. Submit and/or escalate tickets to Helpdesk or IT Service Hub for VPN/MFA issues. Provide courteous and professional direct, responsive customer assistance for all Vegetation Management client staff and Contractors as primary VMS Solution Helpdesk Respresentative following processes & improving procedures

support specialist

Genesis10 is seeking a Mobile Hardware Support Specialist - Bilingual (Spanish) IT for a hybrid long-term contract position with a leading client in Akron, OH. This role pays $19-21 /hour W2 based on experience. Job Duties:<ul><li>Deliver safety results through full employee commitment by observing company safety practices, wearing personal protective equipment as needed and completing required annual training to achieve corporate safety goals.</li><li>Perform or participate in Job Briefings as specified by the Contractor Company and/or client</li><li>Conduct Safety Discussions on Routine Staff Conference Calls</li><li>Wear all required safety PPE when conducting any tasks that define use</li><li>Required Trainings as defined</li><li>First contact support for VMS device users and department staff providing support, troubleshooting, and ticket creation for a wide range of support categories.</li><li>Support both Spanish and English speaking Vegetation Management device users via Support Desk calls and ticket creation.</li><li>Provide a Spanish speaking Support Team contact point to eliminate issues created by language barrier.</li><li>Identify all callers needs, clarify information and create complete, concise ticket for client</li><li>Troubleshoot with the client and provide direction to already created support document available on SharePoint when possible.</li><li>Readily communicate on call center reporting and overview of current weeks call types, resolution times and emerging issues.</li><li>Assist in the creation of support documentation as issues and solutions are identified</li><li>Vegetation Management hardware and application deployment support</li><li>Prepare VM equipment and software as necessary for deployment</li><li>Stage and kit devices for transport to deployment/trainings</li><li>Translate to Spanish training powerpoint presentations, agendas and user manuals for VM equipment and software as needed</li><li>Participate in virtual and in-person trainings to assist with mobile hardware and software implementation and support</li><li>Ensure compliance of VM Hardware with Computer Use Policies and Business Unit requirements</li><li>Translation and creation of support documentation to Spanish.</li><li>Provide call center reporting</li><li>Ensuring all Vegetation Management computer & mobile hardware and software are current to Corporate Standards per procedures.</li><li>Track, monitor and assure all users have completed the Computer Use Agreement Form and filed per procedure.</li><li>Work with staff and management to address any software or hardware policy compliance issues</li><li>Work with staff and management to address any user non-compliance issues</li><li>Run and review daily, weekly, monthly and routine reports as needed 12/23/2023</li><li>Work with other IT Business Units as needed to support and maintain VM hardware & software compliance</li><li>Assist with VPN and Multi-Factor Authentication registration, useage and troubleshooting for Veg hardware asset users</li><li>Setup VPN and MFA Access for users</li><li>Assist new users with setting up, registering and activating VPN and MFA Apps</li><li>Update VPN and MFA device registration and assigned users as needed</li><li>Support and troubleshoot VPN and MFA users as needed</li><li>Update or translate VPN and MFA communications as needed</li><li>Submit and/or escalate tickets to Helpdesk or IT Service Hub for VPN/MFA issues</li><li>Assist with New User On/Offboarding and computer hardware issuing, setup and tracking per training and procedures</li><li>Assist issuing computer hardware and accessories to users as needed</li><li>Support new user log on and activation</li><li>Assist with Onboarding and Offboarding of VM and Contractor staff via Teams/In person Meetings<ul><li>Support individual user setup with Active Directory (AD)</li><li>Submit tickets to Helpdesk and via IT Service Hub for access as needed</li><li>Ensure all VM issued Equipment and Accessories is accounted for when returned upon user termination</li></ul></li><li>Submit and/or escalate tickets VM Helpdesk for computer hardware and software troubleshooting and support for VM and Contractor staff</li><li>Information Technology (IT) Support - assist in L1 support (as trained) or ticket creation for all aspects of Vegetatin Management technology usage including tracking, troubleshooting and support for all users with mobile hardware equipment, software and account configuration for client and Contractors within Business Unit.</li><li>Provide courteous and professional direct, responsive customer assistance for all Vegetation Management client staff and Contractors as primary VMS Solution Helpdesk Respresentative following processes & improving procedures</li><li>Tracking Personnel, issued Equipment and Accessories, wireless accounts and troubleshooting tickets as needed</li><li>Maintain Wireless Accounts for Vegetation devices</li><li>Maintain continuous work efforts per procedure and training </li></ul>If you have the described qualifications and are interested in this exciting opportunity, apply today! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:<ul><li>Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.</li><li>The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.</li><li>Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)</li><li>Behavioral Health Platform</li><li>Medical, Dental, Vision</li><li>Health Savings Account</li><li>Voluntary Hospital Indemnity (Critical Illness & Accident)</li><li>Voluntary Term Life Insurance</li><li>401K</li><li>Sick Pay (for applicable states/municipalities)</li><li>Commuter Benefits (Dallas, NYC, SF)</li><li>Remote opportunities available </li></ul>For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.   Genesis10-74123698 #DIG10-SW

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