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Member Solutions Specialist
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- Preferred: Basic knowledge of financial fundamentals within a banking and/or credit union environment
- Cultivate relationships with teammates and specialists to assist members with inquiries and/or problem resolution
- Handle and resolve member requests, and if necessary escalate to Member Solutions Team Lead
- Inform and educate members on how to conduct simple transactions through convenient banking options (i.e. online banking, mobile banking, ATM/PTM) that benefit them
- Sort, review, and process mailed deposits, payments, and incoming member correspondence
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