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Member Services Representative - Call Center
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$38,851 - $57,642 a year
Full-time
- Under the direction of the Deposit Operations Manager, interact with and serve members by taking their calls into the Call Center and queries in eBanking.
- Adhere strictly to all BSA/AML/OFAC and security practices to safeguard the staff against money laundering and robbery attempts.
- Serve members' financial needs by facilitating the processing of account transactions, including share and other deposit accounts, loan payments and other transactions, and by answering their questions about TCU services, accounts and prospective accounts, and by referring and routing calls to other subject matter experts at TCU.
- Provide member support on telephone, for Online Banking, Mobile Banking, Mobile Deposit, and Shared Branching.
- Know and adhere to TCU's policies and procedures related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and Office of Foreign Asset Control (OFAC) regulations in order to safeguard against money maundering and other transactions prohibited by Federal law.
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