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Member Service Representative
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Full-time
- Primarily responsible for providing members with exceptional customer service in an inbound call center environment.
- Provide accurate and efficient member services as part of call center to ensure that member’s services are delivered in a timely manner.
- Responsible for answering member services calls via inbound call center who are seeking assistance related to their member benefits.
- Respond to all inquiries consistent with confidentiality and privacy policies, and transfer/refer callers to alternate sources when appropriate (such as care manager, enrollment, etc).
- Adhere to quality and accuracy standards, HIPAA compliance, timeframes, and proper procedures, ensuring errors are identified and corrected.
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