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Member Relations Specialist
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- This is a contract to hire opportunity with a flexible hybrid schedule, 3 days remote and 2 days in office.
- The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to collaborate effectively with team members across different departments.
- Member Support: Provide exceptional support to members via various communication channels (phone, email, in-person) by addressing inquiries, resolving issues, and offering assistance promptly and courteously.
- Database Management: Maintain accurate and up-to-date member records in the database, ensuring all information is entered correctly and in compliance with data protection regulations.
- Membership Renewal: Support membership renewal processes by sending reminders, processing payments, and following up with members to ensure retention.
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