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Member Experience Director
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Full-time
- Our unprecedented collection of more than 200 golf and country, city, and stadium clubs share a common goal- building relationships and enriching lives.
- This person will oversee the Member Experience team (including the front desk and Kids Club) and collaborate closely with the General Manager and/or Club Manager.
- The ideal candidate will be a strategic thinker and connector, able to work well under pressure, coordinate multiple tasks, solve problems, and enjoy working in a collaborative team environment.
- Lead & supervise the Member Experience Department – Project management, budgeting, staffing, hiring, and training of Member Experience Manager, Member Experience Coordinator, and ClubLife Concierge (dependent upon Club structure).
- Strategy Building – Responsible for the programming strategy at the Club built on quantitative Member data and qualitative feedback.
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