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Member Care Coordinator
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- Job Description: This position is responsible for: Conducting home health assessment Contacting identified members to inform and educate them on health care programs to address their personal health plan needs, engaging the member in discussion of adherence to personal health plans Responding to inquiries from members, and supporting the clinicians in the Medical Management department with their provider and member activitiesESSENTIAL FUNCTIONS: 1.
- Perform outreach and follow up attempts to members on their health care plan.
- Build relationships with members to encourage compliance with care plans and to alert the Case Manager quickly when issues arise.
- Encourage member usage of our programs, including arranging appointments and additional member services (e.g., transportation).
- Perform data entry function to update customer or provider information.
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