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Mellohome Concierge Specialist
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Full-time
- Responsible for serving as the primary point of contact for the melloHome network ecosystem including consumers, real estate agents, real estate brokers, and loanDepot loan officers.
- Responsible for monitoring the engagement between all melloHome parties from the real estate referral process to the final close of escrow.
- Plays a Relationship Manager role, becoming the primary communication hub between all the melloHome participants (consumers, in-network estate agents/brokers, loanDepot loan officers).
- Responsible for “lead nurturing from initial contact to buying/selling through the close of escrow” by receiving qualified purchase and/or selling leads (“consumers”) from loanDepot loan officers and/or other melloHome lead sources, introducing themselves to the consumer to nurture the buying and/or selling process through the close of escrow.
- In the case where an in-network real estate agent cannot be identified, works with the loan officer or Concierge Support and Client Services to identify an alternate.
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