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Medical Office Manager
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- The Center Operations Director (COD) is responsible for ensuring an optimal level of care and customer service is delivered to all customers.
- Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, check-out and patient care.
- Patient Experience Rating (NPER), Pearl C4 and other metrics as determined by senior leadership
- Coordinate scheduling (including patients, clinicians, and staff) with clinical leadership to ensure efficient and effective clinical support, optimal turnaround times, and exceptional patient experience
- Work with Director of Operations (DO), Associate Director of Operation (ADO), and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies
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