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MBA Intern, Commercial / Customer Strategy (Summer)
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Intern
- The purpose of the Commercial & CX Strategy MBA program is to build a strong, diverse, and values-driven leadership pipeline for Delta.
- CUSTOMER EXPERIENCE & CONSUMER INSIGHTS: Design onboard and airport product improvements that reach millions of annual travelers or deep dive into customer data to understand trends and develop action plans to improve the CX.
- GLOBAL SALES & DISTRIBUTION: Improve the travel experience for Delta’s corporate clients by analyzing the financial contribution of incentive programs and developing new sales strategies to generate incremental revenue.
- REVENUE MANAGEMENT: Investigate competitors’ pricing actions, initiate sales and other promotions to maintain market share.
- RESERVATIONS: Develop recommendations for process improvements for reservations centers, call-handling, and segmentation to improve customer service, employee engagement, and maximize cost efficiencies.
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