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Master Technician
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Full-time
- Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.
- POSITION SUMMARY Without supervision, the Master Technician performs duties as assigned by the Service Supervisor in the repair, maintenance, and rebuilding of equipment in the service shop or field, in a safe, efficient, and capable manner in the least amount of labor hours possible and without rework.
- The Master Technician is required to complete work within 95% or less of a flat rate time that is established as a target.
- As well as performing mechanical repairs as directed, the Master Technician assists in training personnel and travels to all parts of the HPC territory to assist less skilled technicians in solving problem jobs.
- Makes warranty recommendations and prepares reports when performing warranty service jobs, resulting in 100% of warranty claims being accepted by the manufacturers.
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