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Marketing Manager - UX / CX, Marlboro, MA, Full - Time, Hybrid
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- Monday - Friday 8-5 (40 hrs) Hybrid - 5 days/month onsite
- Introduce, role model and facilitate the application of proven practices, tools, and processes to achieve MX and EX objectives, including use of effective metrics and analytics, journey mapping, member and market insight, design practices etc.
- Partner with the Learning & Development team and required Subject Matter Experts to design, launch and embed programs to upskill employees on what the North Star is, what Member Experience is, and their roles and accountabilities to deliver DCU’s North Star.
- Partner with Market Research and Decision Analytics leaders to ensure MX and EX strategies and decisions are supported by member insights, data, and facts, and tied to CU goals.
- 7-10 year successful track record in the Member (or Customer) Experience field, including CX research, program design, measurements, and journey mapping; demonstrated success influencing across organizational boundaries to define and achieve shared goals in a member centric organization.
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