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Manager, Warranty Administration
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Full-time
- Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and l eading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.
- We are looking for an individual to develop a comprehensive and standardized warranty process which encompasses all operating companies within the Dover Food Retail Group.
- This person provide leadership to the team of warranty administrators and will serve and the liaison between the Dover Food Retail and all applicable customer groups in regard to the investigation, processing, adjudication, analysis, and reduction of warranty claims.
- This highly visible role will report directly to the Senior Manager of Quality and will be based out of our Conyers, GA facility.
- Ideal candidates will take ownership of promptly addressing customer warranty claims and ensure that actionable voice of the customer data is captured from each customer interaction to fuel continuous improvement activities within the Dover Food Retail Group.
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